Tips for recovering your user name or password

No problem. We’ll need to verify your identity to get you back into your account.

Not sure which email address to use?

Your user name is associated with the email address provided during registration, so that's the one we'll need to verify your account.

Don’t know your policy or certificate number?

You can find this in your welcome letter or in the policy information that was provided after you signed up for Aflac coverage. Or, you can connect with us via chat, email, or phone.

Can't remember the answer to your security question?

Keep in mind your answer may be case-sensitive. If this doesn't help, please contact us so we can reset your account.



If you need additional help, please contact us directly via chat, email, or phone


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